Every Shadow Gallery piece is printed and framed to order, in the size and frame you choose. This policy explains what happens if something is wrong with your order.

1. Change of mind
Because every piece is made to order, orders are not returned or exchanged for a change of mind. This includes custom orders and custom sizes.

2. Inspection on delivery
You can inspect the piece when the courier delivers it. If it does not match your order in design, material or size, you can refuse it: you pay the shipping fee only, and we refund your deposit.

3. Damage on arrival or a manufacturing defect
If a piece arrives damaged or has a manufacturing defect, we replace it at no cost to you.
To request a replacement, message us on WhatsApp at 01117670111 with a photo of the piece.

4. Colour differences
Colours are checked under standard white light in our factory before packing. Colour differences caused by lighting, the room or screens are not a defect, so they are not covered by a replacement or a return.

5. Cancellation and deposits
If you want to cancel, contact us within 24 hours of placing your order, before production starts, and we will go through the options with you.
Apart from the case in section 2, deposits are non-refundable once production has started, as each piece is made for you.

6. Contact
WhatsApp: 01117670111 or 01021864894
Calls: 01117670111, from 12 pm to 7 pm
Email: info@shadowgalleryeg.com